Call or email us, we usually respond as fast as we can, but please bear in mind that since the beginning of Covid times we have practically limited our staff to a minimum. Please know that we will return your email or call, it might take a while but it will happen.
PLEASE NOTE:
If you have purchased the tickets and haven't received them right away:
a) Do not panic, chances are you have misspelled your email or you have used some other email address and didn't realize it, or your email provider (yahoo, icloud, hotmail, etc) did not allow our email to pass through.
b) Email us, (rather than calling), it might take a day or two (or more) but we will find and resend you your tickets. Emailing or calling us 10 times in a row will not make it faster. Just know that you will get your tickets in time.
If the event is canceled:
You will receive an automatic refund, there's nothing you need to do. It may take a week or two, but it will be processed. No reason to panic. No reason to call.
If the event is postponed to a later date:
a) You will be notified by email about the change.
b) If you're willing to wait - great, there's nothing you need to do, we will notify you of new dates.
c) If you have ticket insurance, and wish to get a refund rather than wait, email us (rather than calling), and we will process your refund, it may take a week or two, but it will be processed. No reason to panic. No reason to call.
Please see FAQ regarding purchasing or finding your tickets here (chances are you'll quickly find the answer to your question there)
Phone: (800) 771-6510
Email: tickets@bomond.com